Systems Manager

Class Title:   Systems Manager

Job Summary:  Incumbent in this class performs duties related to overseeing the maintenance, technical support functions, systems development, report writing, and improvement of existing information systems. Responsibilities include providing technical advice and assistance to employees and managing, analyzing and writing reports using SQL, overseeing the maintenance of computer systems, enhancement and operations of the office’s computer and VOIP networks, and managing assigned staff.

Essential Duties:

• Manage the department’s case management information system (Odyssey) and RFID Case Tracking systems (FileTrail) and the allocation of space storage to various applications;

• Analyze and develop reports utilizing SQL;

• Analyze complex computer operation problems and provide solutions;

• Oversee the evaluation of hardware/software and the selection of computer and telecommunications systems;

• Install, create and configure software systems to meet the office requirements and business practices;

• Advise divisions and units within the department in planning, evaluating systems and correcting problems with existing systems;

• Implement security measures for the office’s computers and the local and wide area networks;

• Provide in-house training in equipment use for departmental employees;

• Perform administrative duties such as insuring proper list of supplies, dissemination of reports, resolving operational problems and software up-grades.

• Implement backup and recovery procedures and functions as programmer and systems analyst;

• Manage assigned staff, including establishing workloads, prioritizing work assignments, training, evaluating employee performance, interpreting and enforcing policies and procedures, resolving staff issues, making hiring or termination decisions/recommendations, and administering disciplinary action as required;

• Conduct system testing and dated conversion plans;

• Resolve problems associated with computer system activities involving various locations of the user department;

• Perform required maintenance of personal computers and other peripheral equipment;

• Write, prepare and review bid specifications for purchases, and review hardware/software systems, cable installations and other recommendations based upon specifications, including compilation with outside vendors;

• Perform a wide variety of IT-related tasks as requested.

Experience and Training:  Bachelor’s degree in Information Science, Accounting, Management, Business or Public Administration and five (5) years of experience in Data Processing, System Analysis Design, and Operations as well as three (3) years of experience supervising the work of subordinate employees; or,  a year for year interchange of indicated education and experience equal to the minimum qualifications. Strong working knowledge of SQL and report writing skills are required. Experience with Odyssey or other Criminal Justice Case Management systems are preferred.

Salary Range:         $92,000.00